Patient Rights & Responsibilities

Patient Rights

• Understand and exercise these rights. If for any reason you need help to understand or exercise these rights, the Center MUST provide assistance, including an interpreter when necessary.
• Receive services without regard to age, race, color, religion, sex, national origin, disability, sexual orientation or source of payment.
• Receive considerate and respectful care ina clean, safe and smoke free environment.
• Be informed ofthe name of the provider in charge of your care at the Center. Be informed of the name and position of any other staff involved in your care and be able to refuse their involvement in your treatment.
• Receive complete information from the medical provider about your diagnosis and treatment, including an assessment of pain. Be informed about the need and understand the reason for any referral to another facility.
• Receive all the information you need to give informed consent forany proposed procedure or treatment.
• This information shall include the risks and benefits of the treatment or procedure.
• Refuse treatment and be told what effect this may have on your health.
• Refuse to take part in any research. In deciding whether or notto participate, you have the right to a full explanation.
• Privacy inthe Center and confidentiality of all information and records regarding your care.
• Participate inall decisions about your care.
• Access your medical record without charge and review the contents with your provider. Obtain a copy of your medical records, for which the Center may charge a reasonable fee; however, you cannot be denied a copy solely because you cannot afford to pay.
• Receive an itemized bill and explanation ofall charges.
• Complain without fear of reprisals about the care and services you are receiving and be given a written response if requested. If not satisfied with the response, you can complain to the New Jersey State Department of Health at Patient Safety at (800) 792 – 9770 or (609) 633-7759.
• Be informed of the services available at the Center.
• Know the provisions forafterhours care through the Center.
• Authorize or refuse to allow the disclosure of the contents of your medical record to any health care physician or health facility except as required by law or third-party payment contract.
• Make known your wishes regarding Advanced Directives and anatomical gifts. You may document your wishes in your health care proxy, available at the Center. If an emergency arises while at Alliance Community Healthcare, the staff will call “911” and arrange transportation to a hospital. If we have your Advanced Directives, we will forward them to the receiving hospital.
• Be informed about Alliance Community Healthcare’s rules and regulations regarding patient conduct at the Center.